This page is a translation for orientation only. The German version is legally authoritative. All decisions and provisions named on this page refer to German law. This translation was produced automatically/editorially and has not yet been reviewed by a native speaker for accuracy.

Report a claim: callback from an independent vehicle expert

Your accident report

Full name (required) Phone number for the callback (required)

We will call you back on this number to arrange an appointment.

Email address (optional)

Only for a written confirmation, if you would like one.

Postcode of the accident location (required)

So we can assign your report to the office responsible for this location.

Please enter a valid five-digit postcode.

Is your vehicle still drivable? (required) Yes, it still drives No, it is no longer drivable

Date of the accident (optional) Brief description of the damage (optional)

Briefly describe the damage to the vehicle. Please do not include any information about injuries or your health here.

I have read the privacy notice . (required)

Please confirm that you have read the privacy notice.

Or call us directly

Speak to us personally on the phone, right away.

02232 941994

Briefly tell us what happened — we forward you to the expert office responsible for your accident location, which calls you back by phone.

How it works

Send the form or call. Briefly describe what happened, in writing or directly by phone — both paths carry equal weight.
Callback from the responsible office. We usually call back within a few hours, at the latest the next working day, and arrange an appointment.
Appointment on site or at one of our inspection centres. Depending on whether your vehicle is still drivable, we come to you or you come to us.

What this gets you

Independent assessment: the expert works only for you, not for the insurer.
Free choice of expert: you decide who assesses your vehicle, not the other driver's insurer.
In a no-fault accident, the at-fault insurer covers the cost of the report.
No customer account, no login: you fill in the form once.

Frequently asked questions

What should I bring to the appointment?

Bring your vehicle registration, driving licence and, if available, the accident report or the insurer's letter. Photos of the damage help but are not required.

How quickly will I be called back?

Usually within a few hours, at the latest the next working day. The responsible office calls you to arrange an appointment.

Does reporting a claim cost anything?

Filling in the form and the callback are free for you. In a no-fault accident, the at-fault insurer covers the cost of the report.

What happens to the data from the form?

It is forwarded to the office responsible for your accident location and used only to process your request. See our privacy notice for details.

Do I need to register to report a claim?

No. There is no customer account and no login. You fill in the form once or call us directly.

After an accident, we quickly connect you with the expert office in our network that is responsible for your accident location. Fill in the short form or call us directly, both paths carry equal weight. We only ask what is needed to arrange an appointment: your contact details, the accident location and whether your vehicle is still drivable. We deliberately do not collect health information. The responsible office usually calls back within a few hours and arranges an appointment, on site or at one of our inspection centres.